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Example questions include: On a scale of 1 to 10, how satisfied are you with your in-store experience today? How likely are you to recommend (insert product or service) to others?A customer service survey is more than a questionnaire. This question measures customer satisfaction overall. Did our representative resolve your issue to your satisfaction? A customer satisfaction survey is a list of questions used to measure what consumers think about a business and its products or services. As the name suggests, customer satisfaction survey questions are specifically designed to gauge your target audience's level of satisfaction. 27. How would you rate the value for money of the product? Was our agent able to solve your problem? Are you satisfied with the help our support team provided?