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A few reasons you may have received a bill include, but are not limited to, the following: Insurance information was not received or the wrong insurance information was received on your test order. The insurance carrier processed the claim and denied payment.
A class action claims Quest Diagnostics has referred consumers' accounts to collection agencies after it stopped accepting payments for their payment plans. Credit Control Services, Inc. Quest Diagnostics Incorporated Meridian Financial Services, Inc.
It is further alleged that Quest Diagnostics uses debt collectors like Quantum Collections and Credit Bureau Central and others to pressure patients to pay bills in excess of amounts owed to Quest Diagnostics and added collection fees to invoices sent to collection.
Quest hired Optum360 to manage its revenue services operations and later assigned its contracts with third-party debt management collection companies to Optum360.