A service agreement is a formal written contract that establishes the terms and conditions agreed upon between a service provider and a customer. The FSA shall define the types of services to be rendered and a target date for completion.These terms are a legal agreement and contain important information about your rights and obligations in relation to our Services. This Software Support Agreement is the complete and exclusive statement of the agreement between DoorKing and its Customer. A service-level agreement (SLA) is an agreement between a service provider and a customer. It outlines the terms and conditions under which a specific service will be provided and the expectations and responsibilities of both parties involved. Our annual service agreement is designed to ensure that your plumbing system receives regular maintenance and inspections throughout the year. Quality measures, in a manner that is complete, accurate and timely. It functions as a contract between two or more parties to guarantee that essential agreements are in place before any service commences. Use of clear, concise, and courteous language.