1 Explain the situation Apologize for the inconvenience and thank them for their patience and understanding. Avoid using vague or generic terms like "delayed" or "temporarily unavailable". Instead, use specific and clear language like "backordered until date" or "out-of-stock until date".
Effectively Managing Backorders (Backorder Best Practices) Communicating with Customers. Transparency is key when dealing with backorders. Providing Accurate ETAs. Providing accurate ETAs for backordered products can help customers plan their purchases and can reduce frustration. Utilizing Email Lists.
An item on backorder is no longer is stock and often in high demand. The product availability is currently trying to be resolved. The company may be trying to manufacture more goods, resolve supply chain issues, or deliver final products to their storefronts.
An item on backorder is an out of stock product that is expected to be delivered by a certain date once it is back in stock. Businesses will often still sell products on backorder with the guarantee to ship them to the buyer once their inventory has been replenished.