Open with a greeting. It can be as simple as “Dear Customer Service Team.” Try to find a name to insert in your greeting. Some smaller companies may list the names of their customer service reps, and utilizing this can make you seem more personable and desirable to work with.
Sample response:Hi Ms. Levin,Thank you for contacting us. I'm happy to help find a resolution and offer support. Can you tell me when you started experiencing this issue?
Subject line: Customer name, technical support available Dear Customer name, I just wanted to make sure you benefit from our 24/7 assistance with any technical issues you may be experiencing. If you're experiencing any difficulties or have questions about our product, please don't hesitate to reach out.
Subject: Many Thanks! Dear E.J.B. and Sons, I am writing to thank you for the quality of service provided by your company. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on each project, and the way you conduct business as a whole.
How to Create a Basic Email Template in Salesforce Lightning Experience Go to the App Launcher and navigate to Email Templates. Select New Email Template. Enter a Name and Description for your new template and choose which Folder to store it in. Enter the subject and body of your email template.