Consumer Protection Agency For Banking In California

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Multi-State
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US-001WG
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Description

The Federal Fair Credit Reporting Act regulates the use of information on a consumer's personal and financial condition. The most typical transaction which this Act would cover would be where a person applies for a personal loan or other consumer credit. Consumer credit is credit for personal, family, or household use, and not for business or commercial transactions. Also, this Act can apply when a person applies for a job or even a policy of insurance when certain investigations are made of the applicant.


Investigative Consumer Reports are special types of consumer report not commonly used by credit and collection professionals. This report differs from the typical report used for the extension of consumer credit because it is can include information regarding a consumer's character, general reputation, and personal characteristics obtained through interviews with neighbors, friends, business associates, etc.

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FAQ

The California Department of Financial Protection and Innovation (DFPI) supports a healthy and trusted financial marketplace in California through regulation and enforcement that protects consumers and enables responsible innovation.

The Consumer Protection Unit prosecutes cases on behalf of the People of the State of California where the interests of the public at large are involved.

The Consumer Financial Protection Bureau (CFPB) helps consumers by providing educational materials and accepting complaints. It supervises banks, lenders, and large non-bank entities, such as credit reporting agencies and debt collection companies.

The California Department of Financial Protection and Innovation (DFPI) supports a healthy and trusted financial marketplace in California through regulation and enforcement that protects consumers and enables responsible innovation.

As of December 6, 2021, Commissioner Clothilde V. Hewlett leads the department, which has offices in Sacramento, San Francisco, Los Angeles, and San Diego.

The OCC charters, regulates, and supervises all national banks and federal savings associations as well as federal branches and agencies of foreign banks. The OCC is an independent bureau of the U.S. Department of the Treasury.

Complaints about banks and lenders chartered in California may be filed with the Department of Financial Protection and Innovation (DFPI).

You can submit your complaint or inquiry online at the FDIC Information and Support Center at . Alternatively, you can submit a complaint via mail to the Consumer Response Unit at 1100 Walnut Street, Box#11, Kansas City, MO 64106.

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

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Consumer Protection Agency For Banking In California