Skip the trip to the mail box and get your mail hand-carried directly to your door if you have “an illness or handicap which would present a physical challenge for an individual to retrieve mail.” First, get a doctor's statement that indicates you are unable to collect your mail from a curb or centralized mailbox.
File a Complaint: If the problem persists, you can file a complaint with USPS through their website or by calling their customer service at 1-800-ASK-USPS (1-800-275-8777). Request a Carrier Inspection: You can ask for an inspection of your mail delivery route.
You can find PS Form 1528, Request For Exception To Current/Proposed Delivery Mode Due To Physical Hardship at .
Make a quick call or visit your local post office. They'll be able to give you advice on the best location and they may even give you approval for the relocation. Consider weather exposure. When relocating your mailbox, consider the effects of weather conditions, like snow plows burying it in winter.
You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. To file a complaint online, select the topic below "What's the reason for your inquiry?" ... Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
File a Complaint: If the problem persists, you can file a complaint with USPS through their website or by calling their customer service at 1-800-ASK-USPS (1-800-275-8777). Request a Carrier Inspection: You can ask for an inspection of your mail delivery route.
If your mailpiece has not arrived within 7 days from its date of mailing, you can: Submit a search request in the Missing Mail application, OR. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
Click on “Delivery Instructions” next to your shipment tracking number. The system will ask you to login to your USPS account (you can set one up at that time, if you don't already have one). Follow the prompts to see if your address is eligible and to then specify instructions for delivery.