Be sure you send your letter to the appropriate person, whether that be an insurance adjuster or an attorney. Make it clear that you are rejecting their initial offer and include your reasons for doing so. If they provided written reasons for their low initial figure, you should also respond to those in writing.
In a claim refusal letter, begin with a statement of appreciation, common ground, or understanding; provide a concise and factual explanation; and end in a friendly and confident way. Remember to use the indirect approach.
To properly reject an insurance settlement offer, you must communicate the rejection in writing through a formal demand letter. This letter should clearly state the reasons for rejecting the offer, such as it not providing maximum compensation for the damages incurred.
This letter should state: That you will not accept the initial settlement offer; The reasons why you feel you deserve a higher settlement amount; Each of their low-offer reasons, and your responses; The higher settlement amount that you will accept.
I am writing in response to the settlement offer you presented on Settlement Offer Date, related to claim number Claim Number for the incident that occurred on Incident Date. After careful consideration, I must reject this offer as it does not meet my needs based on the severity and ongoing nature of my injuries.
This letter should clearly state the reasons for rejecting the offer, such as it not providing maximum compensation for the damages incurred. Provide specific reasons for your rejection, highlighting the damages and losses not covered by the proposed settlement.
I am writing in response to the settlement offer you presented on Settlement Offer Date, related to claim number Claim Number for the incident that occurred on Incident Date. After careful consideration, I must reject this offer as it does not meet my needs based on the severity and ongoing nature of my injuries.
Countering a Low Insurance Settlement Offer State that the offer you received is unacceptable. Refute any statements in the adjustor's letter that are inaccurate and damaging to your claim. Re-state an acceptable figure. Explain why your counteroffer is appropriate, including the reasons behind your general damage demands.