Business Meeting With Japanese In Ohio
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FAQ
Tradition, form and protocol are highly valued. Japanese customarily bow to each other rather than shake hands upon meeting. However, most Japanese accustomed to dealing with foreigners expect to shake hands with them and are rarely embarrassed when a foreigner offers his hand.
One of the key aspects of Japanese business culture is the importance of hierarchy and roles. You should always address your potential clients by their title and surname, and use the honorific suffix -san. You should also avoid direct confrontation or criticism, and instead use subtle hints or suggestions.
One of the key aspects of Japanese business culture is the importance of hierarchy and roles. You should always address your potential clients by their title and surname, and use the honorific suffix -san. You should also avoid direct confrontation or criticism, and instead use subtle hints or suggestions.
General Principles of Customer Service in Japan Anticipating customer needs. Providing prompt and efficient service. Being polite and respectful. Going the extra mile. Resolving customer issues quickly and efficiently.
Treat them like you would any other customer. If you are conversing in English, change nothing. if you are doing it in Japanese, Don't worry about formality too much and focus on the meaning of things. Japanese people like everyone else understand ``second language barriers''.
In Japan, it is not customary to bring gifts to the first business meeting. However, it is common to express gratitude and build relationships through thoughtful gestures, such as giving gifts at later meetings or during specific occasions.
The Japanese respect our Western habit of using our first names but they will follow it with the honorific “san” e.g. John-san as a sign of respect. Or they may address you using the Western form Mr/Mrs/Miss + surname. The Japanese tend to take lots of notes during meetings as this is seen as good business etiquette.
Learn and Use as Much Polite Japanese as Possible If you do speak Japanese, learn to use as much keigo (honorific Japanese) as possible. As a foreigner, you won't be expected to maintain a perfect keigo conversation for hours on end, but a little keigo goes a long way toward making a memorable first impression.
US Companies with Tokyo Offices IBM. Google. Apple. Microsoft. Dell Technologies.
In business dealings, the honorific form surname + san should always be used. The Japanese respect our Western habit of using our first names but they will follow it with the honorific “san” e.g. John-san as a sign of respect. Or they may address you using the Western form Mr/Mrs/Miss + surname.
