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ENDING THE CONTRACT 6.1 The Customer may cancel the Contract or the Service at any time before BT provides the Service. The Customer will pay BT, by way of compensation, the cancellation charge specified in the Service Schedule.
How much notice do you need? To stop your BT products (such as phone, broadband, TV, Calling Features), you'll need to give us a minimum 30 days' notice.
What can BT customers do? If BT's annual price rise affects you, you likely won't be able to cancel your contract or switch without paying an early termination fee. The price hike is detailed in its terms and conditions, which means you would have agreed to it when you signed up.
Cancellation fees if you leave your contract early You have to pay an 'early termination fee' if you cancel your service before the end of your 'minimum contract period'. The end of the minimum contract period is usually either 12, 18 or 24 months from the date your started your service.
Once your contract ends your service will continue, but you can cancel without paying any fees. Shows your usage ? for example, calls you've made, data you've used, or films you've brought.