The FTC conducts undercover inspections every year to make sure that funeral homes are complying with the agency's Funeral Rule. The Funeral Rule applies anytime a consumer seeks information from a funeral provider, whether the consumer is asking about pre-need or at-need arrangements.
Call the Consumer Information Center at 1-800-952-5210 and they will mail you a complaint form to complete and email or mail to the Bureau.
The California Department of Consumer Affairs, Cemetery and Funeral Bureau (Bureau) licenses, regulates, and investigates complaints against 13 different licensing categories in California, totaling approximately 13,500 licensees.
If the insurance company does not have its own form, the funeral home may use the attached Irrevocable Assignment of Policy Ownership form. Fill out the information requested, have the policyowner sign the form before a notary, and submit the form to the insurance company.
Policy Assignment Options The recipient will complete a form to designate the benefits directly to the funeral provider or a third party, who then files a claim with the life insurance company. Policyholders can choose this option when pre-planning a funeral by naming the funeral home as the primary beneficiary.
Most funeral homes are privately owned, and increasingly, more funeral homes are owned by large corporations. Service Corporation International, the largest death-care corporation in the country, owns and operates more than 1,400 locations in North America and brought in more than $4 billion in revenue in 2023.
Gavin Newsom, a Democrat, signed into law a bill that will allow human composting, a “green burial” option that is slowly gaining recognition. California is the fifth state to legalize the practice, following Colorado, Oregon, Vermont and Washington. Under the law, human composting will be allowed starting in 2027.
Special License Requirements: Must be employed by or own a licensed funeral establishment in order to engage in the practice of a funeral director. Authority: Business and Professions Code Sections 7615, 7618-7623; California Code of Regulations, Title 16, Section 1204.