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File a Complaint with Your State's Insurance Department: If your insurer continues to be uncooperative, you can file a formal complaint with your state's Department of Insurance. They will investigate whether the insurance company is handling your claim fairly and within legal guidelines.
Popular Insurance Companies with the Most Complaints AAA (15.46) Allstate (3.55) USAA (2.62) Liberty Mutual (2.23) Farmers (1.07)
In many situations, insurance companies will respond to offers and counteroffers quickly, usually making a decision within a few days to a few weeks. However, this can go on much longer. There are some situations where it can take weeks to months before you can agree to the settlement amount offered.
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. Your Mailing Address Your City, State, Zip Code Your email address
After completing an investigation, an insurance company is required to settle a claim within a set period of time. This period varies by state and type of claim, but typically ranges from 30-60 days.
Your insurer must complete its investigation of claim and advise firstparty claimants of the acceptance or denial of the claim within 30 days after receipt by the insurer of properly executed proofs of loss. See Utah Admin. Code R59019010(2).
The rules further state that the insurer has a 30-day timeframe to accept or deny your claim. However, if the investigation cannot be completed within that time, the company is allowed additional time to complete their investigation.
File a complaint with your State Insurance Department. If your state has a strong insurance department, they will hold the company accountable to act in good faith. You can find your state's insurance department contact information on the NAIC's website map here.