The Act prohibits the use of any deception, fraud, false pretenses or promises, concealment, suppression, or omission of any fact that is material to a business dealing or transaction. Consumers may bring a claim under the Act even if they were not in fact misled, deceived, or even damaged by the wrongful conduct.
Illinois Attorney General's Consumer Protection Division Complaint Center Chicago: 800-386-5438 | TTY: 800-964-3013. Springfield: 800-243-0618 | TTY: 877-844-5461. Carbondale: 618-529-6400 | TTY: 877-675-9339. Spanish language: 866-310-8398.
The Attorney General's Office takes consumer complaints and can engage in informal dispute resolution on behalf of consumers having problems with: Purchases. Identity Theft. Health Care Services or Providers.
Consumers are urged to use 311 to report fraud or other possible illegal practices by businesses or contractors located in Chicago.
Get Connected: Consumer Fraud Helplines. 1-800-386-5438 (Chicago) 1-800-243-0618 (Springfield) ... Linea Gratuita en Espanol. 1-866-310-8398. Civil Rights Helpline. 1-877-581-3692. Disability Rights Helpline. 312-814-5684 (Chicago) 217-524-2660 (Springfield) Health Care Helpline. 1-877-305-5145. Workplace Rights. 1-844-740-5076.
Contact the company about your complaint A salesperson or customer service representative. Search for a company's customer service contact information on their website. Take your complaint to a company's management if a salesperson or customer service representative did not help.
The Department of Business Affairs and Consumer Protection (BACP) issues business licenses in the City of Chicago and regulates industries as diverse as retail, food establishments, day care centers, manufacturing facilities and motor vehicle repair shops. BACP also regulates the sale of retail liquor in Chicago.
The Uniform Deceptive Trade Practices Act The Act lists eleven deceptive trade practices, such as bait advertising, and misrepresentations of trade names, the geographical origin of goods, and the standard or quality of goods.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.