First, you can check the seller's feedback score and see if there are any negative comments about the quality of the products they sell. You can also look at the product listing itself and see if there are any red flags that indicate the product might be counterfeit.
If you believe sellers are listing against product detail pages that do not exactly match their items, we ask that you report the violation directly by using the contact us form. If your copyrighted image has been added to our catalogue without your consent, please start a report.
Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld and destruction of inventory in our possession.
Always make sure to check who is selling you the product before buying it. To minimize the chances of getting a product, make sure both the seller and the shipping source is Amazon.
The only way to avoid s on amazon is to not shop on amazon. The warehouses are usually sorted by product rather than by seller (the exception is if a seller pays extra for a separate bin).
Call Amazon and tell them the seller isn't cooperating on a refund. They will probably help you by either refunding you themselves or making the seller refund you.
If you believe sellers are listing against product detail pages that do not exactly match their items, we ask that you report the violation directly by using the contact us form. If your copyrighted image has been added to our catalogue without your consent, please start a report.
To file a claim against Amazon, go to your Account Activity, find the appropriate order, click on Details, and then click on File/View Claim to enter the required information.
The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. It covers both the timely delivery and condition of your items. You can make a claim directly to Amazon, and our team will determine if you're eligible for a refund.
When you receive a package that you didn't order, it may be a scam called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses. If you receive a package or item that you didn't order, first confirm that it was not a gift that was sent to you.