Complaint Responsibility File For Unemployment In Massachusetts
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FAQ
Your eligibility for weekly benefits may be affected if you: Aren't able, available, or actively seeking work. Refuse, quit, or are fired from a job. Receive other income.
No matter which state you're filing in, when your claim has an outstanding issue, it's flagged for what's called “adjudication” — meaning it requires further investigation. And unfortunately, there's nothing you can do, except wait for the unemployment office to contact you.
Phone Call Center (877) 626-6800. TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338. The Boston Re-Employment Center mass/RECappointment. Hearing-Impaired Voice Relay 711.
Leaving your job for "urgent, compelling, and necessitous circumstances" related to family or medical reasons can make you eligible for unemployment benefits in Massachusetts.
You should contact your state's unemployment insurance program as soon as possible after becoming unemployed. Generally, you should file your claim with the state where you worked.
Refusing, quitting, or being fired from a job If you limit the number of hours you can work or don't accept offers for suitable work for any reason, you may not qualify for benefits. If you quit or are fired from your job, you may not qualify for unemployment benefits.
Answering Claim Certification Questions Explain when you were able and available to work. The key to continued eligibility for unemployment benefits is that you are able and available for work. Describe your job search. List any job interviews you had. Be honest if you turned down employment.
Call 1-866-487-9243, or for general questions reach out to us online.
Department of Unemployment Assistance (DUA) DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program.
