If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
For claims filed online, login to Online Claims at ps/domestic-claims and check the status in your USPS account. For other claim status questions, email the Accounting Help Desk at HelpDeskAccounting-St.LouisMO@usps or call 866-974-2733, Monday through Friday, 7a.
Submit a search request in the Missing Mail application, OR. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR. Visit your local USPS Post Office and have a search request submitted.
Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece and/or email us.
The OIG plays a key role in maintaining the integrity and accountability of America's postal service, its revenue and assets, and its employees. With more than $78 billion in revenue, the Postal Service is at the core of a nearly $1.6 trillion U.S. mailing industry that employs approximately 7.3 million people.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
1-800-ASK-USPS They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.