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If the fault is serious, eg it can't be repaired for a reasonable cost, you can reject the vehicle. By rejecting the vehicle, you can get a refund or a replacement of the same or similar vehicle. You must tell the dealer you are rejecting the vehicle within a reasonable amount of time.
You can file a complaint with the Motor Vehicle Dealer Board by: Completing the Online Request for Consumer Assistance Form. Emailing the MVDB at dboard@mvdb.virginia.gov. Calling the MVDB Consumer Assistance Analysts at (804) 367-1100. Faxing a written request and supporting documentation to (804) 367-1053.
Misrepresentations concerning the scope of coverage and protections involved with the warranty should be reviewed by an experienced car dealer fraud lawyer when dealers refuse to honor any repairs under the warranty.
As deficiency in service on part of any Vehicle Manufacturer is a very sensitive as well as challenging issue in India, one can easily register a Consumer Complaint in the District Consumer Forum against the concerned Car Manufacturer or the service provider or any such organization engaged in this business.
New Car Dealer Complaint Agency: New York State Department of Motor Vehicles. Division: Vehicle Safety Licensing Complaints. Phone Number: (518) 474-8943. Business Hours: Monday - Friday: AM - PM. Staff is available through the automated phone system during business hours.