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When calling, identify yourself and explain calmly and politely that you've followed up multiple times by email about a late payment. If possible, try to secure payment over the phone by credit card or direct transfer. If that's not possible, get a firm commitment on the date and method of payment.
I just wanted to drop you a quick note to let you know that we have yet to receive payment from yourselves of [amount owed on invoice]. This is in respect of our invoice [invoice reference number] which was due for payment on [date due]. I have attached a copy of the invoice for your reference.
Dear [Name], Further to my previous correspondence, I am contacting you regarding late payment for invoice [invoice number]. The invoice was due on [due date], and payment is now overdue by [number of days overdue]. Be advised that late payment interest may be applied if we do not receive payment within 30 days.
Hi [CLIENT NAME], We're sending this final notice in response to the outstanding balance for invoice # [INVOICE #], which is now [# of days] days overdue. If there are any issues or concerns we are unaware of, please let us know as soon as possible.
Explaining the Issue Right off the bat, state your name, account information, the payment amount in question, the original due date, and any other pertinent information. Demonstrate to the creditor that you are well aware of the situation also and do not intend to avoid the discussion concerning the past due status.