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A professional, to-the-point phone call can remind the client of their debt and show them that you intend to collect your debt. During the call, use a friendly but firm tone, refrain from scolding the client and explain to them how they can pay their debt.
This notice is to inform you that your account is now [number of days] past due the payment date. The outstanding balance is [amount]. We kindly request that you take action to resolve this matter as soon as possible. If you have any questions or concerns, please let us know, and we'll be happy to assist you.
Dear Company A, This is a friendly reminder that your account has a past due balance of $X. xx. Attached are the invoices we show to be unpaid; please check your records and if you find that these have already paid, please contact me at 713-555-5555.
How To Write a Follow-up Email Add Context. Try to jog your recipient's memory by opening your email with a reference to a previous email or interaction. ... Add Value. You should never send a follow-up without upping the ante and demonstrating your worth. ... Explain Why You're Emailing. ... Include a Call to Action. ... Close Your Email.
Include the details of the invoice, amount and promised payment date. Ask the customer to contact a customer service representative for any help in facilitating the payment. Offer convenient payment options. Attach the original invoices to avoid further to and fro in requesting invoice information.