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Tips for writing a formal complaint Date the letter of complaint. Provide your name and address. Give a clear account of what happened and what went wrong. Include all the relevant facts such as dates and names but try to keep the letter concise.
How to raise a formal grievance Write to your employer. If you haven't been able to sort out your problem by talking directly to your manager, the next thing to do is write to your employer. ... Meet with your employer. ... Appeal to your employer.
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do). When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem.
Tips for writing a successful complaint letter Structure. ... Address the letter to a real person. ... Be honest and straightforward. ... Maintain a firm but respectful tone, and avoid aggressive, accusing language. ... Include your contact information. ... Tell them what you want. ... Do not threaten action. ... Keep copies and records.
Include every detail you have about the product, including the date and location where you purchased it, any model or serial numbers, what sort of malfunction occurred, when you discovered the defect, and what, if anything, prompted the malfunction.