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BBB: How to write a good complaint, review If you had a good or bad experience with a business and want to tell other people, you'll probably write a review. ... But not all reviews or complaints are made equal. ... Be factual. ... Be specific. ... Be polite. ... Be personable.
Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us.
Though the success rate is not 100%, the likelihood that they can help is still very high. There are instances where the BBB complaint process may not work for you, but filing a complaint with the BBB doesn't hinder your ability to take a company to small claims later.
BBB takes their complaints seriously and works with the customer and the business to resolve the issue if it is within the scope of problems that they work with.