West Virginia Customer Service Action Form
Description
How to fill out Customer Service Action Form?
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FAQ
Phone 1-800-642-8544: Our Technicians are available to assist you weekdays from a.m. p.m. When you call, please have your utility account number and a description of the problem, dates of outages and prior contact with the utility regarding this problem.
The toll-free number is 1-800-642-8544. A customer service representative will be glad to help you. The instructions provided on this page are intended to provide general instruction only. The Commission's Rules of Practice and Procedure, 150 CSR1, contain specific provisions relating to formal complaints.
More specifically, the Office of the Attorney General is responsible for prosecuting and defending legal actions on behalf of the State, and for ensuring that the rights of the State and its citizens are protected in matters before the circuit courts of this State, the West Virginia Supreme Court of Appeals, and all
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
1) Call our Consumer Protection Hotline at 1-800-368-8808 or visit our website at to obtain a complaint form.
File a Consumer ComplaintState of West Virginia.Office of the Attorney General Patrick Morrisey.Consumer Protection Division.1-800-368-8808 or 304-558-8986.E-mail: consumer@wvago.gov.
You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.
Request for Attorney General to Attend Event If you have any questions regarding your event, please call the office at 304-558-2021.
Chairman Charlotte Lane, Renee Larrick, and Bill Raney are the three commissioners. These positions are political appointments with six-year terms. Commissioners are appointed by the Governor and confirmed by the Senate.