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Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC. They may not resolve your problem, but they use complaints to help them investigate fraud.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
Give the basics Include your name, mailing address, and phone number, if you want the business to use it. Include your account number, if you have an account with the business, and the related transaction number. Give the product name and its serial or model number.
File your complaint online at for faster processing. The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state.
Dear [Contact Person]: This letter is to [notify you {or} follow up on our conversation of {date}] about a problem I am having with the [name of product or service performed] that I [bought, leased, rented or had repaired] at your [name of location] location on [date].
If the company won't help over the phone, write a complaint letter and send it to the company's head office. (If it needs to go to a local office, it'll be passed on.) Send all letters by recorded delivery, so you can prove they received it, and always save a copy.
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. To get help writing a complaint letter, use this sample complaint letter from the Federal Trade Commission (FTC). Then send it to: A salesperson or customer service representative.