Subject: Follow-up on Duplicate Order Issue — Urgent Attention Required Dear [Customer Service Representative's Name], I would like to bring to your attention a recent issue regarding a duplicate order I placed with your esteemed company. As a loyal customer of Vermont [Company Name], I have always appreciated your prompt and reliable services. However, I regret to inform you that I have received two identical orders, which I only intended to place once. On [date], I submitted an online order for [product/service] through your website. I promptly received an email confirmation with the order details, and I assumed everything was in order. However, to my surprise, I received a second package containing the exact same items on [date]. This duplicate order has caused inconvenience and confusion at my end, as well as potential financial implications. I trust that this occurrence was unintentional, and I kindly request your immediate attention in rectifying this matter. In light of this issue, I kindly request the following actions to be taken: 1. Please arrange for the pick-up and return of the duplicate order at the earliest convenience. I would appreciate it if you could initiate the necessary steps to schedule a retrieval date with your shipping partner. 2. Once the duplicate order is returned and received by your team, I kindly ask for a refund of the duplicate order charges, including any associated shipping fees. Please ensure that the refund is processed promptly to avoid any further inconvenience. 3. To prevent any future occurrences, I kindly request a thorough investigation to identify the cause of this duplicate order issue. It would be helpful if you could provide me with an explanation of the steps taken to prevent such occurrences in the future as well. I have attached copies of the order confirmation emails, the shipping labels, and photographs of the received packages for your reference and verification. I trust that you understand the urgency of this matter and will take immediate action to resolve this issue. Furthermore, I have been a satisfied customer of Vermont [Company Name] for a considerable amount of time, and I hope that this incident can be resolved swiftly, thus maintaining our mutually beneficial business relationship. Furthermore, I appreciate your prompt attention to this matter and look forward to your response within [reasonable timeframe] to confirm the resolution plan for this duplicate order issue. In case you require any additional information or clarification, please do not hesitate to contact me at [your contact details]. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Your Contact Details]
Vermont Sample Letter for Follow-up on Duplicate Order
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