[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Vermont Company Name] [Customer Service Department] [Address] [City, State, ZIP Code] Subject: Complaint about Defective Product — Requesting Resolution Dear [Vermont Company Name] Customer Service, I hope this letter finds you well. I have been a loyal and long-time customer of [Vermont Company Name], and I have always appreciated the quality and reliability of your products. However, I am writing to you today with great disappointment regarding a recent purchase. On [Date of Purchase], I purchased a [Product Name] from your store/website, order number [Order Number]. Initially, I was excited to receive the product as I had high expectations based on the positive experiences I have had with your brand in the past. Unfortunately, upon opening the package and utilizing the product, I discovered several issues that severely undermined its functionality and usefulness. First and foremost, the [Product Name] exhibited a significant defect [Describe the specific defect encountered]. This flaw prevents me from using the product as it was intended and advertised. Additionally, the [Product Name] did not meet the quality standards I have come to expect from your company. The overall craftsmanship of the product was subpar, with visible imperfections and signs of wear even though it was a brand-new item. As a long-time customer, I have always put my trust in your brand and have recommended it to friends and family. However, this recent experience has left me feeling both frustrated and let down. I believe it is important to bring this matter to your attention in order for you to rectify it and maintain customer satisfaction and loyalty. I kindly request that you take immediate action to resolve this issue. A possible solution could be to either replace the defective [Product Name] with a fully functional one or to provide a refund for the purchase price. I would greatly appreciate it if you could inform me of your proposed course of action within [reasonable timeframe, e.g., 10 business days] to address this matter. In addition, I would like to emphasize my desire for a continued positive relationship with your company. I am confident that this unfortunate incident does not reflect the overall quality of your products. However, prompt resolution of this matter is paramount in regaining my trust and ensuring my ongoing satisfaction as a valued customer. Enclosed with this letter, please find copies of the purchase receipt, detailed photos showcasing the defects, and any other relevant documents to support my claim. I anticipate a prompt response and a satisfactory resolution to this matter. Please do not hesitate to contact me at [Your Phone Number] or [Your Email Address] should you require any further information or clarification. Thank you for your attention, and I look forward to hearing from you soon. Yours faithfully, [Your Name]
Vermont Sample Letter for Complaint about a Product from a Long Time Customer
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How to fill out Vermont Sample Letter For Complaint About A Product From A Long Time Customer?
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FAQ
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Check out our six steps to get the result you want when complaining about a faulty product or service. Be Quick. As soon as you find a fault make your complaint. ... Be Polite. Remember, the customer assistant you're speaking to isn't the one to blame. ... State the Facts. ... Don't Forget the Evidence. ... Don't Feel Guilty. ... Persevere.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
