[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Company/Organization Address] [City, State, Zip] Subject: Formal Complaint Regarding Unsatisfactory Behavior Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my profound dissatisfaction and dismay regarding the unacceptable behavior exhibited by [Employee's Name/Employees' Names] at [Company/Organization Name]. As a concerned customer/client/employee, I believe it is crucial to bring these concerns to your attention. First and foremost, I would like to highlight the incident(s) that have propagated my discontent. [Provide a clear and detailed description of the incidents that have occurred, including dates, locations, and individuals involved]. These incidents have had a detrimental impact on my experience as a customer/client/employee, and it is evident that they demonstrate a pattern of unsatisfactory behavior. It is disheartening that such behavior has been exhibited by members of your organization, as it tarnishes the reputation built by Vermont as a state known for its professionalism, integrity, and dedication to customer/client satisfaction. Considering the severity and frequency of these incidents, it has become imperative to address this matter promptly and firmly. As a resolution, I kindly request immediate action to be taken to rectify and prevent any future occurrences of this unacceptable behavior. I recommend the following steps be taken: 1. Conduct a thorough investigation into the incidents mentioned above, ensuring all parties involved are interviewed and relevant evidence is gathered. 2. Implement appropriate disciplinary measures against the individuals responsible for their unsatisfactory behavior, as deemed suitable by your company's policies. 3. Provide additional training and development opportunities for employees to enhance their professionalism, communication skills, and customer/client relations. 4. Regularly monitor and evaluate employee behavior to ensure a high level of service quality and compliance with company policies. 5. Establish a complaint resolution mechanism that encourages customers/clients/employees to voice their concerns and receive timely and effective solutions. I trust that [Company/Organization Name] will promptly address this matter, taking the necessary steps to rectify the situation. Failure to acknowledge or resolve this issue satisfactorily may lead me to consider escalating my complaint to higher authorities. I eagerly look forward to your swift response within [specify a reasonable timeframe, usually 10-14 days], outlining the actions to be taken to rectify this issue. Please feel free to contact me via [preferred communication method] if you require any further information or clarification. Thank you for your attention to this matter, and I hope that through your prompt intervention, we can restore the professionalism and quality of service that Vermont is renowned for. Yours sincerely, [Your Name]