Subject line: Utah Sample Letter for Apology and Replacement of Damaged Goods Dear [Recipient's Name], I am writing to you today to express my sincere apologies for the inconvenience caused by the damaged goods you received from our company. We take complete responsibility for the mishap and assure you that we are committed to rectifying the situation promptly. First and foremost, I want to apologize for the state in which the goods arrived at your doorstep. Our company values each customer, and it deeply saddens us to hear that your experience did not meet your expectations. Upon receiving your complaint, we immediately launched an internal investigation to determine the cause of the issue. After thorough examination, we discovered that the damage was a result of mishandling during the shipping process. Rest assured, we have taken appropriate measures to prevent such incidents from occurring in the future. We sincerely regret any inconvenience this might have caused you and can assure you that this is not the level of service we strive to deliver. Our team is committed to providing top-quality products, and we deeply regret that we fell short this time. To resolve this matter swiftly, we would like to offer you two options: 1. Replacement of the damaged goods: We understand that receiving the products in perfect condition is of utmost importance to you. Hence, we will ship a brand-new set of goods to your address at no additional cost. We have given special instructions to our packaging team to ensure that the replacements are securely packaged to avoid any damage during transit. 2. Refund: If you prefer not to receive replacements, we will be glad to process a full refund for the damaged goods. The refund will be issued to your original payment method within [insert number of days] working days. We kindly request you to choose your desired option and respond to this letter within [insert appropriate time frame] so that we can initiate the necessary procedures promptly. Additionally, please provide us with any specific details or requirements for either option, such as preferred delivery dates or address changes. Please accept our heartfelt apologies once again for the inconvenience caused. We sincerely value your business and hope to have the opportunity to serve you better in the future. Your satisfaction is our top priority, and we will do everything in our power to ensure that this incident is not repeated. If you have any further questions or concerns regarding this matter, please do not hesitate to contact our customer support team at [insert contact information]. They will be more than happy to assist you. Thank you for your understanding and cooperation. We genuinely appreciate your patience throughout this process. Once again, please accept our sincerest apologies. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information] Keywords: Utah, sample letter, apology, replacement, damaged goods, inconvenience, mishap, shipping process, refund, packaging team, customer support, satisfaction, rectifying the situation, internal investigation, top-quality products, mishandling.