Developer-Oriented Software Maintenance Agreement
Overview of this form
The Developer-Oriented Software Maintenance Agreement is a legal document between a software licensor and a client. This agreement outlines the support services provided to maintain and enhance software applications. Unlike standard service agreements, this document includes specific provisions for remedial support, emergency support, and payment structures, ensuring that both parties understand their responsibilities and the terms of maintenance services.
Key components of this form
- Effective date and party identification
- Support services offered, including remedial and emergency support
- Maintenance release and new release provisions
- Payment terms and additional service charges
- Client responsibilities and confidentiality clauses
- Termination rights and conditions
Situations where this form applies
This form is essential for software developers and vendors when offering maintenance and support services for their software products. It is commonly used when a client requires ongoing updates, bug fixes, or technical assistance after purchasing software. Businesses that rely on specific software functionalities and need assurance about support should utilize this agreement to formalize their relationship with the service provider.
Who should use this form
This agreement is suitable for:
- Software developers and providers offering maintenance and support services
- Businesses that have licensed software and require ongoing technical support
- Clients in the software industry looking to establish clear expectations for support and services
How to prepare this document
- Identify and insert the names and addresses of both the Licensor and the Client.
- Specify the effective date of the agreement.
- Detail the software covered by the agreement, including relevant specifications.
- Outline the payment structure, including fees for additional services.
- Review and agree to the attached terms and conditions to ensure mutual understanding before signing.
Does this document require notarization?
In most cases, this form does not require notarization. However, some jurisdictions or signing circumstances might. US Legal Forms offers online notarization powered by Notarize, accessible 24/7 for a quick, remote process.
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Make edits, fill in missing information, and update formatting in US Legal Forms—just like you would in MS Word.
Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.
Sign and collect signatures with our SignNow integration. Send to multiple recipients, set reminders, and more. Go Premium to unlock E-Sign.
If this form requires notarization, complete it online through a secure video call—no need to meet a notary in person or wait for an appointment.
We protect your documents and personal data by following strict security and privacy standards.
Mistakes to watch out for
- Failing to specify all software covered under the agreement.
- Not detailing payment terms and additional service charges clearly.
- Omitting client responsibilities, leading to confusion about support expectations.
- Not reviewing the terms with legal counsel before signing.
Advantages of online completion
- Immediate access to customizable templates tailored by licensed attorneys.
- Easy to edit for your specific needs, ensuring clarity and completeness.
- Secure electronic storage of your legal agreements for easy retrieval.
- Ability to share electronically with relevant parties for quick feedback and signatures.
Legal use & context
- Establishes a legal framework for software maintenance services and ensures enforceability.
- Provides clarity on the obligations of both the licensor and client, protecting both parties' interests.
- Helps avoid disputes by outlining support services and payment expectations explicitly.
Main things to remember
- The Developer-Oriented Software Maintenance Agreement is essential for software maintenance relationships.
- It includes detailed provisions on support services and payment structures.
- Completing this document requires accurate identification of parties and clear terms.
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FAQ
THIS AGREEMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND UPTRENDS AND SETS FORTH THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SOFTWARE SERVICES.
Software Maintenance Agreement means an agreement, typically with a software provider, that may include (1) provisions to maintain the right to use the software; (2) provisions for software upgrades including code updates, version updates, code fix modifications, enhancements, and added or new functional capabilities
Maintenance contracts are defined as the contract between two parties creating an agreement, which signifies one party will maintain an asset that another party owns. Maintenance contracts can be in place for several areas such as equipment, landscape, a building, information technologies, computers, and more.
The license or access clause, which defines the ways users may use your product. Your customer's license to you (essential for those SaaS products that receive and use customer data) Product warranties, which vary significantly for B2B and B2C products.
The term 'development agreement' is often used to describe the following types of arrangements: Sale by a landowner to a developer with the landowner maintaining control over what is developed (Sale DA).a joint venture between the landowner and the developer (JV DA).
Project Development Agreements (PDAs) are often used in urban regeneration and other development projects; they allow the government landowner to keep control of the precinct development and allow the developer to defer payment and land acquisition.
Simply put, AMC is a maintenance contract or an insurance policy for your technology advancement. It is a software update service for which your company has to pay annually, a nominal percentage of the license fees, to the software provider.
While software support is defined as fixing broken software (or bugs) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority bugs that don't deteriorate the software design and user experience.