Software Support Services Agreement by Licensor
About this form
The Software Support Services Agreement by Licensor is a legal document that outlines the terms for technical support services provided by a software licensor to a licensee. This agreement ensures that the licensee receives necessary technical assistance regarding the licensed software, primarily through telephone and email communication. Unlike standard software licensing agreements, this form specifically focuses on the support services associated with the software, ensuring clarity on what assistance will be available and the limits of that support.
What’s included in this form
- Software Support Services: Details on the technical assistance provided, including the number of support incidents allowed per year.
- Incident Support Fees: Specifies costs associated with different tiers of incident support options available to the licensee.
- Additional Services: Outlines conditions under which additional consultation or support may be provided beyond the incident caps.
- Conditions: States the agreement's termination conditions, including automatic termination upon the license agreement's end.
- Confidentiality: Addresses the handling of proprietary information shared during support services.
When to use this document
This agreement should be used when a licensor and a licensee enter into a relationship where the licensee needs ongoing technical support for the software provided. It is particularly relevant when the software is complex, requiring frequent assistance for optimal functionality. Additionally, this form is used when the licensor wants to clearly delineate support terms and fees, ensuring both parties understand their responsibilities and limits regarding technical support services.
Who this form is for
This agreement is intended for:
- Software licensors who provide specialized software and want to establish a formal support relationship.
- Businesses or individuals licensed to use software who require technical support to ensure effective software functionality.
- Legal professionals seeking to draft or review support agreements to protect their clients' interests in software licensing scenarios.
Completing this form step by step
- Identify the parties involved by entering the names of the licensor and licensee.
- Specify the maximum number of support incidents allowed per year in the designated field.
- Choose the selected incident support fee package and enter the applicable fee.
- Review and complete the confidentiality agreement section to protect proprietary information.
- Ensure all parties sign and date the form for validation.
Is notarization required?
This form usually doesn’t need to be notarized. However, local laws or specific transactions may require it. Our online notarization service, powered by Notarize, lets you complete it remotely through a secure video session, available 24/7.
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Make edits, fill in missing information, and update formatting in US Legal Forms—just like you would in MS Word.
Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.
Sign and collect signatures with our SignNow integration. Send to multiple recipients, set reminders, and more. Go Premium to unlock E-Sign.
If this form requires notarization, complete it online through a secure video call—no need to meet a notary in person or wait for an appointment.
We protect your documents and personal data by following strict security and privacy standards.
Avoid these common issues
- Failing to specify the exact number of support incidents allowed.
- Not reviewing the fees associated with different incident support options.
- Leaving out signatures or dates, which can invalidate the agreement.
- Neglecting to discuss and document expectations for confidentiality regarding shared information.
Why complete this form online
- Convenient access to downloadable and easily customizable forms.
- Editable templates that allow users to tailor agreements specifically to their needs.
- Reliable legal information drafted by licensed attorneys, ensuring compliance with relevant laws.
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FAQ
Download a template for a licensing agreement. Choose your role as the licensor or licensee. Define the license(s) in the agreement. Decide whether the license is exclusive or not. Settle the matter of fees and payment schedule. Add a renewal date and rules.
An example of a licensing agreement is a contract between the copyright holders of software and another company, allowing the latter to use the computer software for their daily business operations.
Don't assume you can't negotiate. Understand the pricing and use schemes. Get promises in writing. Get measurable promises. Carefully look at the indemnification provisions. Consider the intellectual property investment you intend to make. Look for a range of meaningful remedies. Think about renewal from day one.
A software license agreement typically has broad-form confidentiality provisions that also provide that certain items fall into the bucket of one or the other party (e.g., the software for a licensor, certain data for a licensee, etc.).
Setting up Your Licensing Agreement. Granting the License. Limiting Your Liability. Adding Boilerplate Clauses. Finalizing the Licensing Agreement.
License: Scope. Deliverables. Source Code. Services Furnished. Disclosure/Access. New IP/Developments. Open Source. Acceptance/Warranties.
What is a Licensing Agreement? A licensing agreement is a contract between two parties (the licensor and licensee) in which the licensor grants the licensee the right to use the brand name, trademark, patented technology, or ability to produce and sell goods owned by the licensor.