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For example, aiming to study for 2 hours after dinner every day . Process goals are 100% controllable by the individual. Performance goals are based on personal standard. For example, aiming to achieve a 3.5 GPA.
Efficiency goals An example of a great efficiency goal for a customer service representative could be 'to keep the number of service calls which last over five minutes to under ten per day,’ to encourage the representative to interact more strategically with customers and anticipate their needs.
To use a quality-based performance objective example: Our objective is to reduce warranty spending from 2% to 1% by the end of Q4 2023. The company will achieve this by carrying out extra quality checks during production. Achieving this goal will benefit us by improving customer satisfaction and retention.
SMART performance goals are those that are: Specific ? It includes the who, what, when, where and how. Measurable ? A numeric or descriptive measure that defines quantity, quality, cost, etc. Achievable ? A goal that is within the employees' control and influence.
A performance goal should be measurable so that it would be clear whether it was met or not. Pick a metric and a target number that you'll use to measure results. Achievable. A performance goal should be a stretch goal?ambitious enough to present a challenge but also realistic enough to be achievable.
Performance objectives are designed to provide employees and teams with a clear and structured understanding of what they need to achieve, whether the goal be performance-based or development-led, and they serve as an essential measure of performance outcomes.
3 SMART Employee Performance Goal Examples Increase daily sales calls by 20% by the end of the month. Lead the charge for producing a social media strategy for the next quarter. Extend professional network by attending a conference this year.
Examples of employee performance goals Key result 1: I will achieve a 15% increase in website traffic. Key result 2: I will reduce the bounce rate by 20%. Key result 3: I will increase MQLs coming from website forms by 30%.