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The Board cannot accept complaints submitted anonymously. The most frequent complaints involve issues related to standard of care, professional incompetence, unprofessional conduct which may endanger the public, and inability to practice medicine by reason of mental or physical impairment.
The Office of the Ombudsman helps resolve complaints regarding health and human services when a program's complaint process cannot or does not resolve the issue. If you have a complaint, we encourage you to first discuss it with the specific person, program or office involved.
Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse (Chemical Dependency) Treatment or Narcotic or Opioid Treatment Facilities) Complaint hotline: 1-800-458-9858, Option 5. Email: hfc.complaints@hhs.texas.gov. Fax: 833-709-5735. Mailing address: Health and Human Services Commission.
Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in: Nursing homes.
How can I report a complaint regarding a physician, physician assistant or acupuncturist? Call the Texas Medical Board at 800-201-9353 or file a complaint online .
Submit your complaint electronically via the Online Complaint Form, or print a PDF version COMPLAINT FORM (SPANISH COMPLAINT FORM ) and mail it in, or call the Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form.
Other Behavioral Health Resources For information on making a complaint about an inpatient facility where you are being treated for a substance use disorder, you can contact the HHSC Regulatory Services Division's Health Care Regulation section by calling toll-free 888-973-0022.