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To change your address or transfer your case, please call the Family Assistance Service Center at 1 (866) 311-4287. It is important to confirm that the office has your correct address. Additionally, you may also use the Family Assistance Office locator to notify your county office.
To check the status of your case, you may use CaseConnect on the One DHS Customer Portal, or you may call the Family Assistance Service Center at 1 (866) 311-4287.
Mobile users cannot currently upload through the mobile app, however, they can log in to through the browser on their mobile device and upload documents from their device storage just like they would from a personal computer.
To begin the document upload process, visit and navigate to e-Services. Existing customers will enter the required information fields and select Upload Documents from their service menu.
Click on My Applications tab. Click on Upload Documents.....SNAP Frequently Asked Questions (FAQ)Review the letter and make sure you are due to submit a Redetermination.The redetermination application cannot be completed online before the 17th of the month before the month it is due.More items...
On the EBT Card Request tab, staff can view the anticipated delivery date by clicking on the most recent EBT Card request. Once the EBT Card request is selected, the case manager must click the Track tab. The Track tab will automatically populate the anticipated delivery date, once information from USPS is obtained.
What's the Status of My Application? If you submitted an online application, you can Check Your Status online. If you mailed your application or supporting documentation contact the SNAP Retailer Service Center at 1-877-823-4369 to find out the status of your application.
If you are moving, you should report your new address ASAP to make sure you don't miss any important letters. You can report changes by using this email submission form. How do I replace a lost or stolen EBT card? If you can't find your EBT card, call the Tennessee EBT hotline as soon as you can: 1-888-997-9444.
To begin the document upload process, visit and navigate to e-Services. Existing customers will enter the required information fields and select Upload Documents from their service menu.