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In short, a Service Level Agreement lets customers know what level of service they will receive, and what remedies exist if that level of service is not provided. SLAs are typically shorter in length and more narrow in scope than a Terms and Conditions agreement.
The difference between an End User License Agreement (EULA) and a Software License Agreement (SLA) depends on intended usage. The EULA generally governs the continuous use of the software by a group of individuals. Meanwhile, an SLA targets a specific entity for a finite period.
While an EULA is for a single piece of software, an AUP applies to entire networks and websites. It addresses how employees are expected to comport themselves while using your business's resources. While a EULA focuses on the client (end user), an AUP is for employees.
At its most basic level, a SaaS agreement can be contrasted with a EULA as being a provision of services (rather than a licence to use something), allowing a supplier to deliver a cloud-based service package, often via a subscription model / pay-per-user basis.
An EULA sets out what end users can and can't do with your software. A Terms and Conditions agreement set out what services you agree to offer the end user and how you expect them to behave in return.
EULAs and software licenses pertain to the licensing and usage of specific software, while ToAs are more comprehensive agreements for general services. Privacy policies focus on how personal data is collected and handled, while cookie policies/agreements address the use of cookies on websites.
This is because they exist to protect the rights of the business owner or licensor. They're also critical for managing end-users' expectations and establishing how they can or can't use the software. As such, every business that gives customers licenses to use software needs to have EULAs.
The inability of the customer to review the license agreement before purchasing the software has caused such licenses to run afoul of legal challenges in some cases. Whether shrink-wrap licenses are legally binding differs between jurisdictions, though a majority of jurisdictions hold such licenses to be enforceable.
Terms and conditions are specifically made for providing access to services. Unlike EULAs, they establish how the service will operate and revolve around the general agreement between you and the end-user. These contracts also set clear expectations for user behavior, while EULAs typically don't.