South Dakota Quality Scale Survey

State:
Multi-State
Control #:
US-04036BG
Format:
Word; 
Rich Text
Instant download

Description

Customer satisfaction is defined by whether the customer chooses to do business with you or your company in the future. Many factors play a role in customer satisfaction, including customer service, product quality and the ease of doing business. Companies must consider customer satisfaction as an important role in the lifetime value of a customer.


Many businesses have found value in surveying customers about satisfaction. Follow up with any concerns or issues the customer addresses. Customer surveys are an excellent way to discover new services or products customers want.

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FAQ

SF-36 is a set of generic, coherent, and easily administered quality-of-life measures. These measures rely upon patient self-reporting and are now widely utilized by managed care organizations and by Medicare for routine monitoring and assessment of care outcomes in adult patients.

Scoring. The SF-36 consists of eight scaled scores, which are the weighted sums of the questions in their section. Each scale is directly transformed into a 0-100 scale on the assumption that each question carries equal weight. The lower the score the more disability.

Two summary scores are reported from the SF-12 a mental component score (MCS-12) and a physical component score (PCS-12). The scores may be reported as Z-scores (difference compared to the population average, measured in standard deviations). The United States population average PCS-12 and MCS-12 are both 50 points.

PCSc was then constructed by multiplying each SF-36 scale z- score by its respective physical factor scoring coefficient and summing the eight products. Similarly, MCSc was cre- ated by multiplying each SF-36 scale z-score by its respec- tive mental factor score coefficient and summing the products.

Each scale is directly transformed into a 0-100 scale on the assumption that each question carries equal weight. The lower the score the more disability. The higher the score the less disability i.e., a score of zero is equivalent to maximum disability and a score of 100 is equivalent to no disability.

Description of Measure: The SF-36 is a 36-item scale constructed to survey health status and quality of life (Ware & Sherbourne, 1992).

The 36-Item Short Form Health Survey questionnaire (SF-36)3 is a very popular instrument for evaluating Health-Related Quality of Life.

A rating scale is a closed-end survey question that is used to evaluate how survey responders feel about a particular product or statement. Responders are typically asked to choose from a range of options which are scaled between two extremes like Excellent to Terrible.

The SF-36 was quick to complete, with 84% completed in 10 minutes or less (median time 8 minutes), while the distribution of scores provided further evidence of its sensitivity and validity.

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South Dakota Quality Scale Survey