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Summary. Receptionist performance goals majorly include good Customer Service, Business Etiquettes, Stress Handling skills, Collaborative skills, Handling Office Traffic, and Communication Skills. These skills are the prominent kpi for receptionists.
In this post, we'll look at the top five ways to boost your front desk efficiency.Time management. Time management is a crucial area for front desk efficiency.Choosing the right staff. Your front desk team is the face of your company.Telephony and communications.Flexibility.Investing in technology.
The receptionist keeps the office friendly and the business files organized.Admirable Customer Service.Adaptive Business Etiquettes.Ability to Handle Stress.Collaborative Skills.Ability to Understand Diversity.Efficiently Handling Office Traffic.Clear Communication Skill.
Here are a few to consider:You deliver instructions and explain expectations with clarity and purpose.You listen well in meetings with colleagues.You frequently interrupt colleagues when they offer opinions or suggestions.You express your opinions clearly, carefully, and objectively.More items...?02-Jan-2019
The receptionist key performance indicators include improvement of reception productivity, answering company telephones professionally, interact positively with customers forging strong customer relationships, and ensure that office policies, processes, and procedures are successfully implemented.
How to write an employee evaluationReview the employee's job description. Get a current copy of each person's job description and review the requirements.Highlight areas of improvement.Compare strengths and weaknesses.Recommend actionable goals.Provide constructive feedback.Welcome employee input.
When you fill the form:Be honest and critical. Analyze your failures and mention the reasons for it.Keep the words minimal.Identify weaknesses.Mention your achievements.Link achievements to the job description and the organization's goals.Set the goals for the next review period.Resolve conflicts and grievances.
How to write an employee evaluationGather employee information. Gather required information related to the employee to get the full picture of their value to the company.List employee responsibilities.Use objective language.Use action verbs.Compare performance ratings.Ask open-ended questions.Use a point system.
7 Qualities to Look for in a Good ReceptionistA Positive Attitude. A person's attitude will always shine through.The Right Technical Skills.Organizational Prowess.Multitasking Skills.Tech-Savvy & Ability To Integrate With Your Industry Software.High Emotional Intelligence.Dependability and Consistency.