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The Fair Credit Billing Act allows you to file a dispute with your credit card company for undelivered merchandise, so long as you inform the credit card company within 60 days of the first bill that has the disputed charge on it.
Send a dispute letter to your credit card issuer at the address listed for billing disputes, errors, or inquiries not the address for sending your payments. Look on your statement, online, or your credit card agreement to get the right address. Use this sample letter for disputing credit and debit card charges.
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
Company Won't Give You a Refund? Here's How to Get Your Money BackTry to Work it Out with the Merchant First.Option 1: Request a Chargeback.Option 2: Consider Mediation.Option 3: Sue in Small Claims.Option 4: Pursue Consumer Arbitration.FairShake Can Help Make Arbitrating a Breeze.
If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: a delivery date was essential and wasn't met.
If you qualify for a return but the seller won't give you your money back, you have some options:Write a complaint letter: we have advice to help you do that and a sample letter.Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.More items...?
If the order has not arrived after extending the Shopee Guarantee, and there is no response from the seller, the buyer may choose to request a return/refund. For Delayed Cash on Delivery (COD) orders that have passed the expected date of arrival, you may contact us and provide the specific order number.
Time is of the essence Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
If the item was shipped through the post office and it was not delivered, the shipper will be directly refunded as long as it was insured. However, if the package was stolen which can be determined if the carrier scanned it right before delivery then it's considered a crime that should be filed with the police.