[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Explanation for Delay of Partial Shipment for [Order Number/Invoice Number] Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to provide you with an explanation for the delay in the partial shipment of the products ordered under [Order Number/Invoice Number]. First and foremost, I sincerely apologize for any inconvenience this delay may have caused. We deeply value your patronage and appreciate your understanding while we address this issue. The delay in the shipment occurred due to unexpected circumstances beyond our control. At the time of processing your order, our warehouse experienced an unforeseen equipment malfunction, leading to an inability to fulfill your entire order within the specified timeframe. As a result, we were only able to send a partial shipment of the products to your designated address. I understand the frustration that accompanies such delays, especially in situations where time is of the essence. Please be assured that our team is working tirelessly to rectify the situation swiftly and ensure the prompt delivery of the remaining items. To offer our apologies and alleviate any inconvenience caused, we will be refunding the cost of shipping for the partial shipment. Additionally, we will expedite the remaining items to you, and their shipment will be free of charge. We greatly value your satisfaction and would like to assure you that this incident has served as a valuable lesson for us. We are actively working to enhance our inventory management and shipping processes to prevent such occurrences in the future. Rest assured, our commitment to meeting and exceeding your expectations remains unwavering. I would like to personally thank you for your understanding and patience during this unfortunate situation. Your continued support and loyalty are highly appreciated. Should you have any further questions or concerns, please do not hesitate to contact our customer support team at [Customer Support Number] or via email at [Customer Support Email]. Thank you once again for your understanding, and we look forward to restoring your confidence in our services. Sincerely, [Your Name] [Your Title] [Company Name]
Puerto Rico Sample Letter for Explanation for Delay of Partial Shipment
Description
How to fill out Puerto Rico Sample Letter For Explanation For Delay Of Partial Shipment?
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FAQ
Dear Sir, Referring to our order of the (date2026) for (items2026.), we shall be glad to know when we may expect delivery, as the goods are most urgently wanted. These kinds of goods were promised within a week, and we are already put to considerable inconvenience with the long delay.
StepsExpress appreciation for the customer's order and explain whether you are shipping the order with this letter or separately.Explain any omissions in your shipment of the order.Discuss payment arrangements, if you have not made arrangements before.Express your appreciation and a desire for future business.
Also, you will be providing the information customers need to feel confident in their purchase.Apologize and show empathy. The most important thing in a shipping delay email is to let the customer know that you're concerned about their order.Offer information.Make it right.Ask them to follow up.
What You Can Do About Shipping Delays (You Have the Power)Communicate with The Customer.Use an Automated Auditing Service to Hold Carriers Accountable.Track Your Shipments in Real-Time.Take Ownership of the Situation.Provide the Customer with Some Decision-Making Power.Offer Special Deals.More items...?
Anatomy of a shipping delay emailBe upfront about the delay (subject line)Express gratitude (preview text/intro)Explain what the problem is (intro)Set expectations around the impact (body)Apologize for the inconvenience (body)Offer reassurance (body)Optional: Provide value with a resource or special offer (CTA)
Body: Hi first name, Unfortunately, your package has been delayed due to insert reason. We sincerely apologize for any inconvenience this may have caused you. Stay tuned for updates on your order tracking page Link to order tracking page and call/text our customer service team if you have any questions.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
Dear Sir, I would like to lure your attention to an important issue that I have faced lately due to your services. My father (friend/relative) sent me a courier on (Date) and company members told my father (friend/relative) that I will get that package within (date). But I haven't got anything yet.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
Apologize and show empathy The most important thing in a shipping delay email is to let the customer know that you're concerned about their order. You don't want to send your buyers a generic, boilerplate order update that will make them feel like you see them as just another number in your system.
