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Within five days (excluding legal public holidays, Saturdays, and Sundays) of a servicer receiving an information request from a borrower, the servicer shall provide to the borrower a written response acknowledging receipt of the information request.
This statement must advise the borrower whether the lender intends to service the loan or transfer it to another lender. The statement must also contain information about the steps borrowers can take to resolve any complaints they may have.
A qualified written request, or QWR, is a written letter sent to the servicer that: requests information about the loan (called a "request for information" under RESPA), and/or. asks that the servicer correct an error (a "notice of error").
RESPA requires that borrowers receive disclosures at various times in the transaction process. Some disclosures spell out the costs associated with the settlement, outline lender servicing and escrow account practices and describe business relationships between settlement service providers.
If you're having trouble with debt collection, you can submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).
Generally, a servicer acts promptly to provide the written notice required by § 1024.41(c)(2)(iii) if the servicer provides such written notice no later than five days (excluding legal public holidays, Saturdays, and Sundays) after offering the borrower a short-term payment forbearance program or short-term repayment
How to Make a Qualified Written Requestyour name and account information (or information that enables the servicer to be able to identify your account)a statement of the reasons why you believe that the account is in error, or.a detailed description of the information you are seeking.
(d) Acknowledgment of receipt. Within five days (excluding legal public holi days, Satur days, and Sun days) of a servicer receiving a notice of error from a borrower, the servicer shall provide to the borrower a written response acknowledging receipt of the notice of error.
The servicer must then, within 30 business days after receipt of the notice of error, conduct a reasonable investigation of the error(s) asserted by the borrower and either (1) correct the error(s) and send a written notice of correction to the borrower; or (b) send the borrower a written notice that no error occurred.