This form is a Computer Networking Services Agreement. The customer agrees to purchase a computer network system and the seller agrees to design, install, and support the system. The seller will also assume the responsibility for assuring that all the elements of the system are integrated to permit the uninterrupted processing of all data.
Oklahoma Computer Networking Services Agreement
Category:
State:
Multi-State
Control #:
US-KWP-0017-A
Format:
Word;
Rich Text
Instant download
Description
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How to fill out Oklahoma Computer Networking Services Agreement?
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FAQ
Types of SLACustomer-based SLA. This type of agreement is used for individual customers and comprises all relevant services that a client may need while leveraging only one contract.Service-based SLA. This SLA is a contract that includes one identical type of service for all of its customers.Multi-level SLA.
The main purpose of a contract is to formalize new relationships and outline the various legal obligations each party owes to the other. Today, most contracts are agreed between businesses, not people.
The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.
ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs.
Network Agreement means an agreement pursuant to which the Borrower or any Subsidiary connects one or more of its Telecommunications Systems to one or more Telecommunications Systems operated by any other Person, excluding any roaming agreements to which the Borrower is a party.
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
An internal service level agreement is an agreement between you and an internal customer (such as another organization, site, or department). For example, you are the facilities manager and provide maintenance services for the departments in your company.
The three most common contract types include:Fixed-price contracts.Cost-plus contracts.Time and materials contracts.
The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.
Types of AgreementValid Agreement,Void Agreement,Voidable Agreement,Express and Implied Agreement.Domestic Agreement,Unenforceable or Illegal Agreement.
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