Subject: Request for Immediate Replacement of Damaged Merchandise due to Recent Incident Dear [Company Name], I hope this letter finds you well. I am writing to inform you about a recent incident regarding the delivery of merchandise to our establishment. Regrettably, upon receipt, we discovered that the goods were severely damaged, making them unusable for their intended purpose. Therefore, we are seeking an immediate replacement under the terms of warranty or return policy outlined in our agreement. To provide you with all necessary details, we have attached photographs displaying the extent of damage incurred during transit. The products, identified by their respective invoice numbers [Invoice Number 1], [Invoice Number 2], and [Invoice Number 3], were received on [Date] at [Location]. Upon inspection, we observed visible signs of mishandling, including dents, scratches, and broken parts. These conditions render the items unsellable and unable to meet our customers' expectations. As a loyal and longstanding customer, we kindly request your prompt attention to this matter, as it directly affects our ability to satisfy our client base. The damaged merchandise represents a significant investment from our end, and we rely on your prompt action to mitigate any potential losses. In accordance with our agreed-upon terms, we kindly request the following options for resolution: 1. Replacement: To maintain our inventory levels and meet the demands of our customers, we kindly request an immediate replacement of the damaged merchandise. Having an identical item or a suitable alternative to fulfill our orders is crucial for sustaining our business operations smoothly. 2. Timely Response: We sincerely ask for your urgent response regarding this matter to avoid any further detrimental impact on our business. Prompt feedback will allow us to proactively manage customer expectations and minimize disruption caused by this unfortunate incident. 3. Return and Refund: If a replacement is not feasible due to availability or other reasons, we kindly request a full refund for the damaged products. Upon receiving instructions, we will promptly arrange for the return of the damaged items in a suitable manner as specified by your return policy. We believe in maintaining strong working relationships by ensuring open lines of communication and prompt issue resolution. Therefore, we are confident that you will act expeditiously to address our request. Our priority is to rectify this situation swiftly and resume our partnership on a positive note. Thank you for your attention to this matter. We eagerly await your prompt response to discuss the next steps involved. Please contact us at [Phone Number] or [Email Address] at the earliest convenience. Looking forward to your swift resolution to aid in the successful continuation of our business partnership. Sincerely, [Your Name] [Your Title/Position] [Your Company/Organization Name] [Your Contact Information] Keywords: Oklahoma, Sample Letter, Request, Replacement, Damaged Merchandise, Incident, Delivery, Usable, Warranty, Return Policy, Agreement, Photographs, Mishandling, Dents, Scratches, Broken Parts, Unsellable, Loyal Customer, Investment, Prompt Attention, Resolution Options, Inventory Levels, Timely Response, Refund, Return, Business Operations, Working Relationships, Communication, Swift resolution, Partnership.