Subject: Follow-up Letter Regarding Duplicate Order — Ohio Dear [Customer's Name], I hope this letter finds you well. We recently received notification about a duplicate order that was placed in your name. We sincerely apologize for any inconvenience this may have caused and would like to provide further assistance to resolve this matter promptly. After careful review of our records, it has come to our attention that we have processed two separate orders with identical details on [date of duplicate order]. Although such instances rarely occur, we understand the frustration it may have caused you. Rest assured, we are committed to rectifying this error and ensuring your satisfaction remains our top priority. To facilitate the resolution process swiftly, we kindly request your cooperation by verifying the following information related to the duplicate order: 1. Order Number: [Order number of the duplicate order] 2. Product/Service Description: [Provide details on the product or service ordered] 3. Date of Order Placement: [The date when the duplicate order was placed] 4. Total Order Amount: [Mention the total amount billed for the duplicate order] Once we receive your confirmation on the above details, we will investigate both orders thoroughly and take appropriate steps to rectify the situation. Rest assured, any charges related to the duplicate order will be fully refunded, and necessary adjustments will be made to avoid any further inconvenience. We truly value your patronage and deeply regret any inconvenience caused. We appreciate your understanding and patience while we work towards resolving this issue promptly. Should you have any further concerns or additional information to assist us in this process, please don't hesitate to contact our dedicated customer support team at [customer support phone number] or [customer support email address]. Again, we deeply apologize for any disruption this may have caused and assure you that we are committed to providing you with exceptional service moving forward. Thank you for your cooperation, and we look forward to resolving this matter to your satisfaction. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information: Phone Number, Email Address]