[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you in good health. I am writing in response to your recent request for service on an expired warranty for your [product/service]. As a [New Jersey] resident, I understand the importance of honoring consumer rights and providing exceptional customer service. Firstly, I would like to express my gratitude for reaching out to us regarding your [product/service] and bringing the expired warranty to our attention. We value our customers' satisfaction, and it is our primary goal to address their concerns promptly and efficiently. Upon careful review of your request, we regret to inform you that the warranty for your [product/service] has indeed expired. However, as a gesture of goodwill and to ensure your continued satisfaction, we are pleased to offer you the following options: 1. Service Extension: Although the warranty has expired, we understand that unexpected issues may arise. Therefore, we are providing you with an extended service period of [number of months/years] from the date of this letter. This extended period will allow you access to our technical support team and repair services at no additional cost. 2. Product Upgrade: If you wish to explore newer and more advanced options, we offer an exclusive upgrade program for our loyal customers. By availing this program, you will receive a discount on our latest [product/service]. Our team will be happy to guide you through the upgrade process and assist with any further queries you may have. Additionally, we highly recommend considering our [optional service/package] to ensure the longevity and seamless operation of your [product/service]. This service/package is designed to provide you with extended coverage, including maintenance, repair, and replacement of select components, even beyond the warranty period. To proceed with any of the options mentioned above, please contact our customer service department at [customer service number] or [customer service email address]. Our representatives will be pleased to assist you and guide you through the necessary steps to avail of your chosen option. Again, we appreciate your continued support and the opportunity to address your concerns. Please feel free to reach out if you require any further assistance or have any additional questions. We remain committed to providing you with the highest level of service and ensuring your complete satisfaction. Thank you for choosing our company and trusting us with your [product/service]. We look forward to assisting you further. Sincerely, [Your Name] [Your Title/Position] [Company Name]
New Jersey Sample Letter for Response to Request for Service on Expired Warranty
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How to fill out Sample Letter For Response To Request For Service On Expired Warranty?
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FAQ
Dear (Name), We are sorry to hear about the problem you have had with your product. We would like to be able to make the necessary adjustments at no charge to you, but, unfortunately, the warranty is expired.
I, (Your name) write this letter to bring into your notice, that I purchased an (product name) on // (product purchased date) which stopped working on // (date). You are requested to take this matter into your notice so that no one else has to face the problem in coming future.
I would greatly appreciate it if you could arrange for (these repairs/this replacement) as soon as possible. Please contact me at (phone/email) if you have any questions or need to make arrangements and let me know when the work will be completed. Thanks in advance for your speedy response.
Explain the limited warranty guarantee regarding replacement and repair of products. Provide details on how the consumer should contact the manufacturer regarding repair or replacement, including packaging and shipping instructions. Include how long it will take for the return of the repair or replaced product.
Do your best to calmly explain the in-warranty repair process, and let them know that the repair may not be covered without it. If they don't know what happened to their proof of purchase, offer to provide the manufacturer's phone number, or direct them to the retailer where they purchased the unit.
Stay calm, rational and polite. Give reasons for terminating the relationship, but keep emotion and name-calling out of the conversation. Follow-up with a phone call. You can start the process with an email, but you should follow-up with a phone call to talk your client through the process and answer any questions.
How to respond to customer complaintsListen to the complaint. The first step to responding to a customer complaint is listening carefully to the entire complaint.Apologize to the customer.Ask questions.Formulate a solution.Verify that the solution works.Thank the customer.Document the complaint.Be proactive.More items...?
Overarching principles for communicating with customersBe open and honest.Be grateful for their effort.Be courteous, not scripted.Don't make promises you can't keep.Show understanding.Find their real need.Offer workarounds.Give an honest explanation.More items...
Follow up with the customer.Respond as soon as possible.Apologize for their negative experience.Explain what may have gone wrong.Provide context for what happened.Reassure the customer that this won't happen again.Offer an incentive, refund, or discount.More items...?
On the mentioned date, I bought a (mention product) and I am looking forward to extending the international warranty provided along with the product. I would like to grab information about (charges/ duration/ benefits/ any other) for the extension of provided warranty.
