Nebraska Sample Letter for Letter from Customer to Store Concerning Slip and Fall Accident

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0626LR
• Format: Word; Rich Text

Description

Sample Letter for Letter from Customer to Store Concerning Slip and Fall Accident

Subject: Concern Regarding Slip and Fall Accident in Your Store — Urgent Attention Required! [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Store Manager's Name] [Store Name] [Store Address] [City, State, ZIP Code] Dear [Store Manager's Name], I hope this letter finds you well. I am writing to bring a serious incident to your attention that occurred at your esteemed store on [Date], resulting in a slip and fall accident and subsequent injuries to my person. As an affected customer, I feel compelled to address this matter and seek an amicable resolution with your store. Firstly, let me recount the incident in detail. On the aforementioned date, I visited your store as a loyal customer to purchase my regular household items. While navigating through one of the store aisles, I suddenly slipped on an unmarked wet spot, which in all likelihood was caused by a spilled substance or inadequate maintenance. The fall resulted in physical trauma, including injuries to my [describe injuries], and also left me emotionally distressed due to the unexpected nature of the incident. As a responsible customer, I am aware that accidents can happen anywhere. However, it is of utmost importance that your store ensures the safety and well-being of its customers by adhering to strict safety protocols and maintaining a hazard-free environment. In this regard, I have a few key concerns and requests to address the aftermath of this unfortunate incident: 1. Immediate attention and investigation: I urge you to take this matter seriously and conduct a thorough investigation into the circumstances of the slip and fall accident. It is crucial to ascertain whether proper preventative measures were in place, such as inspection routines, warning signs, and employee training, to minimize such incidents. 2. Documentation and evidence preservation: I kindly request that your store preserves any available evidence related to the incident, such as surveillance footage, incident reports, witness statements, maintenance records, or any other relevant documentation that can aid in determining liability. 3. Medical expenses and compensation: Understandably, this incident resulted in unforeseen medical expenses, including doctor visits, medications, and rehabilitation. I expect your store to take full responsibility for these costs, as well as any other loss of income, pain and suffering, or emotional distress caused by this incident. 4. Preventative measures and safety improvements: To prevent similar accidents in the future, I implore your store to conduct regular safety inspections, promptly address any hazardous conditions, enhance staff training on safety protocols, and employ proper signage to warn customers about potential risks. In view of the urgency and seriousness of this matter, I kindly request a prompt response within [time frame, e.g., 10 business days] from the date of this letter. I hope we can reach an amicable resolution, but please be advised that, in the absence of a satisfactory response or action, I may have no choice but to pursue further legal remedies to protect my rights as a customer. Please find attached copies of the relevant medical records and receipts for your reference. Your immediate attention to this matter is greatly appreciated. I can be reached at [your contact details] should you need any further information or clarification. Thank you for your understanding and cooperation. I look forward to your timely response. Sincerely, [Your Name]