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A claim explains what went wrong and demands compensation from the offending party, whereas a complaint explains what went wrong and merely demands correction or apology.
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do). When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem.
A complaint letter is important because it: Puts your complaint on record with the company. Helps preserve any legal rights you may have in the situation. Ensures that the company knows your side of the story.
There are three types of complaint letters: formal, informal and email. A formal complaint letter is the most common type of complaint letter. It follows a specific format and includes certain elements, such as the date, your contact information, the recipient's contact information and a description of the issue.
WHAT IS A COMPLAINT? A Complaint in a civil action is a document from the Plaintiff which states the claims against the Defendant and makes a request for relief. Both a Summons and Complaint are required to start a civil action in district court.