Montana Letter Informing Debt Collector of False or Misleading Misrepresentations in Collection Activities - Misleading a Consumer as to the Legal Consequences of their Actions - e.g., Falsely Implying that a Failure to Respond is an Admission of Liability

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US-DCPA-19.17BG
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Section 807 of the Fair Debt Collection Practices Act, 15 U.S.C. Section 1692e, provides, in part, as follows: "A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:


"(10) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer."


This would include misleading a consumer as to the legal consequences of their actions (e.g., falsely implying that a failure to respond is an admission of liability).

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FAQ

Debt collectors have no special legal powers. You may feel under pressure to pay more than you can afford, but don't feel threatened. Find out more about the difference between debt collectors and bailiffs. Debt collectors may work for your creditor, or they may work for a separate debt collection agency.

Debt collection agencies are not bailiffs; They have no extra-legal authority. Debt collectors are either acting on behalf of your creditor or working for a company that has taken on the debt. They don't have any special legal powers and can't do anything different than the original creditor.

Among the insider tips, Ulzheimer shared with the audience was this: if you are being pursued by debt collectors, you can stop them from calling you ever again by telling them '11-word phrase'. This simple idea was later advertised as an '11-word phrase to stop debt collectors'.

What debt collectors can doask for payment.offer to settle or make a payment plan.ask why you haven't met an agreed payment plan.review a payment plan after an agreed period.advise what will happen if you don't pay.repossess goods you owe money on, as long as they've been through the correct process.

You should complain to the bank, building society or credit card company first, using their complaints procedure. If this does not sort out the problem, you can complain to the Financial Ombudsman Service, telling them that a debt collector or creditor has broken the terms of the Standards of Lending Practice.

Your creditor also has to report your complaint to the Financial Conduct Authority (FCA), even if they respond within 3 business days. If you need help with this, you can phone our debt helpline on 0300 330 1313.

What can a debt collector do? Debt collection agencies don't have any special legal powers. They can't do anything different to the original creditor. Collection agencies will use letters and phone calls to contact you.

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

Your letter should: Ask the credit bureau to remove or correct the inaccurate or incomplete information. Include: your complete name and address....The credit bureaus also accept disputes online or by phone:Experian (888) 397-3742.Transunion (800) 916-8800.Equifax (866) 349-5191.

Debt recovery and repossession: For example if someone wants to collect your goods without your knowledge or collect more money than you owe, you can contact the Council for Debt Collectors on (012) 804-9808.

More info

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Montana Letter Informing Debt Collector of False or Misleading Misrepresentations in Collection Activities - Misleading a Consumer as to the Legal Consequences of their Actions - e.g., Falsely Implying that a Failure to Respond is an Admission of Liability