Sample Letter for Apology and Proposal on Over shipped Merchandise: Montana Edition Dear [Customer's Name], We hope this letter finds you well. We are writing to address an oversight on our part regarding your recent order of merchandise from Montana. We apologize for any inconvenience or confusion this may have caused and assure you that we are taking immediate steps to rectify the situation. First and foremost, we would like to express our sincerest apologies for over shipping your order. We understand that this may have caused unnecessary storage concerns or financial burdens for your business, and we deeply regret any inconvenience this may have caused. We are committed to providing exceptional service to all our valued customers, and we take full responsibility for this error. In order to make things right, we propose the following course of action: 1. Return and Refund: If you wish to return the over shipped merchandise, please let us know, and we will arrange a convenient method for its return. Once we receive the items, we will issue a full refund for the cost of the additional merchandise, including any shipping fees incurred. 2. Special Discount: To compensate for the inconvenience caused, we would like to offer you a special discount of [X] on your next purchase from our Montana store. This discount can be applied to any items of your choosing and will be valid for [X] months. We hope this gesture demonstrates our commitment to ensuring your satisfaction as our valued customer. 3. Enhanced Inventory Management: We understand the importance of accurate inventory management and are taking steps to prevent similar errors in the future. We have reinforced our internal processes and have implemented additional measures to ensure that over shipments or other fulfillment errors do not occur again. Please be assured that we take your feedback seriously, and we greatly appreciate your understanding and patience regarding this matter. We value your business and are committed to providing you with superior service. If you have any further questions, concerns, or suggestions, please do not hesitate to contact our customer service team at [phone number] or [email address]. We are here to assist you and will do everything in our power to address any remaining issues promptly. Once again, we apologize for any inconvenience caused, and thank you for your understanding. We look forward to serving you better in the future. Best regards, [Your Name] [Your Position] [Company Name]
Montana Sample Letter for Apology and Proposal on Overshipped Merchandise
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