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How long do I have to pay my bill without being disconnected? The Association may discontinue service for the non-payment of bills 5 days after providing delinquent notice. Do I have to come into the office to get power turned on? Applications for service can be completed online.
When can my utilities be shut off? In most cases, your utilities can only be shut off if the utility company sent you a Termination Notice at least 15 days before. Termination notices may not be sent until you are at least 20 days late on your bill.
A credit letter reflects your financial standing with us. The letter includes your name, service address and account information based on the past 24 months of service. (If you have not had a full 24 months of continuous service, the dates shown on your letter will coincide with your most recent service period.)
Your utility service can be shut off during winter months (December 1 through March 31) without the PUC's approval if you fail to pay your bill.
The late payment charge for residential service is Four Dollars ($4.00) per month for each billing period until such arrears or unpaid balance shall have been paid; provided however, that this fee shall not be imposed if the balance due is less than Five Dollars ($5.00).
A cash deposit equal to estimated average monthly bill may be required of customer before service is connected to guarantee payment of all bills. Any customer whose credit standing has become impaired may be required to deposit a sum up to an amount equal to the charge estimated for two months' service.