No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Minnesota Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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FAQ
Customer complaints offer a unique chance for businesses to better understand their clients and enhance the customer service experience. They can actually be a blessing in disguise if you approach them the right way.
File a Claim with the Equal Employment Opportunity Commission. If you've given your employer an opportunity to fix the problem internally and the company fails to act, your next step in the legal chain is to alert the U.S. Equal Employment Opportunity Commission (EEOC).
You can either report these problems to your boss's boss or to the HR department. Many companies have an anonymous tip line where you can report legal violations, and you can do that as well. If going this route doesn't fix the problem, you can always report it to the relevant government agency.
Things to Consider First, you may be eager to take your employer to court after being ignored by your boss or HR representative, but you must file a claim with either the DFEH or EEOC first. You cannot pursue legal action on your own until you have received a notice of right to sue from one of these agencies.
Minnesota's Consumer Protection Act (?CPA?) contains many consumer protection laws addressing specific industries including automobiles, farm equipment, repairs, and senior citizens. Minn. Stat. §§ 325F et seq.
Ignoring certain notices or requests from employees can get any California employer in trouble.
Not only is it the means to gather valuable customer insight, it also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction.
You want to be able to show proof that HR did not take appropriate measures to solve your issue. If there is illegal activity involved with your complaint and you are being ignored, you may need to go to an outside government agency such as EEOC or OSHA. Any complaints you have previously filed can be used as evidence.
