This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.
Michigan Application Hosting Service Level Agreement
Category:
State:
Multi-State
Control #:
US-KWP-0070
Format:
Word;
Rich Text
Instant download
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How to fill out Michigan Application Hosting Service Level Agreement?
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FAQ
The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.
How to write an SLAEvaluate your current service levels.Identify your objectives.Choose a contract format.Determine the level of service.Articulate the terms of the agreement.Clarify performance expectations.Outline payment expectations.Include appendices if necessary.More items...?
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.
There are four SLA conditions as mentioned below: Start Condition. Pause Condition. Stop Condition.
As Naomi Karten explains in her work on establishing service level agreements, "A service level agreement is a formal negotiated agreement which helps to identify expectations, clarify responsibilities, and facilitate communication between two parties, typically a service provider and its customers." Therefore, the SLA
ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs.
SLAs features include: Specific details and scope of provided services, including priorities, responsibilities and guarantees. Specific, expected and measurable services at minimum or target levels. Informal or legally binding.
If you'd like to reap similar IT advantages, follow these five steps to draw up a great SLA.Step 1: Define your SLA scope.Step 2: Set response and resolution times.Step 3: Create ownership and escalation points.Step 4: Monitor performance and measure compliance.Step 5: Establish change control in the IT SLA.
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