This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
Michigan Software Support Services Agreement by Licensor
Category:
State:
Multi-State
Control #:
US-KWP-0055
Format:
Word;
Rich Text
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FAQ
To put it simply, a software license agreement is an agreement between your company and your customers for use of the software you have the rights to. It allows your customers to use your software and details exactly how they can use it.
What is an IT Support Contract? An IT support contract is an agreement between two parties in which one party will provide ITor information technologyservices in exchange for payment.
While software support is defined as fixing broken software (or bugs) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority bugs that don't deteriorate the software design and user experience.
Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.
The difference between an End User License Agreement (EULA) and a Software License Agreement (SLA) depends on intended usage. The EULA generally governs the continuous use of the software by a group of individuals. Meanwhile, an SLA targets a specific entity for a finite period.
Support and Maintenance Agreement means any of Software AG's or Partner's standard forms of written contract setting out the terms and conditions under which the Customer may obtain software support and maintenance services on terms identical to Software AG's Product Support and Maintenance Service Terms and Conditions
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
A software license is a legally binding agreement made between the owner or developer of a software program and the user, outlining how they can use and distribute the product.
A software license agreement details how and when the software can be used, and provides any restrictions that are imposed on the software. A software license agreement also defines and protects the rights of the parties involved in a clear and concise manner.
Generally speaking, an EULA is a legally binding agreement between the owner of a product (often software) and the end-user more specifically a contract between the licensor of a product and the licensee.
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